Refund Policy

Here at NoCosign, we pride ourselves on 100% customer satisfaction. Here's how returns and refunds work.

Return window

We have a 3-day return policy, which means you have 72 hours after receiving your item to request a return.

Condition of returned items

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You may also be asked for the receipt or proof of purchase. Anything returned worn, washed, altered or missing tags will be sent back to you.

How to start a return

To start a return, you can contact us at nocosignco@outlook.com. Contact us with your order number and the items you want to return, and we'll reply with instructions and a return address. Please wait to hear from us before sending anything back — parcels that arrive unannounced may be sent back. Please note that all returns will need to be sent to the following address: 282 Cook Rd, North York ON M3J 0C6, Canada

Return shipping costs

Return shipping is your responsibility. The exception is when an item arrives damaged, not as described or we sent you the wrong item: in those cases we cover return shipping. Send us a photo when you contact us and we'll take care of it. If your return is accepted, we’ll send you instructions on how to return the package. Items sent back to us without first requesting a return will not be accepted.

Damaged or incorrect items

Please inspect your order upon receiving. If your order arrives damaged, faulty or isn't what you ordered, tell us within the 3-day window and we'll make it right at no cost to you — a replacement, exchange or a full refund, whichever you prefer.

Exchanges

We accept exchanges on all products within the 3-day window. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You may also be asked for the receipt or proof of purchase. Anything returned worn, washed, altered or missing tags will be sent back to you.

Refunds

Once your return arrives, has been inspected & accepted, we issue your refund to the original payment method. Refunds are processed within 5–10 business days of inspection. Your bank or card issuer may take additional time to post the funds to your account.